The world according to users

“How do we make sure that our users know that they are in logged into our intranet, when with one click they could be in an another environment, or a kiosk”. It’s a great question for a few reasons: User centric questions are good, it shows we are thinking about them! It highlights how interchangeableContinue reading “The world according to users”

Threading user and customer experience into everything..

I’ve recently read this great article from Harley Manning (Forrester Research)  stating that customer experience needs to be an organisational competency, rather than one persons distinct skill set. Each part of the business has capacity to contribute to a seamless customer experience. He’s has also highlighted having customer centric end to end processes and cultureContinue reading “Threading user and customer experience into everything..”